Ways to Shop at Kohl's

Find Shopping Options That Fit Your Life

Life moves fast. Whether you are managing a busy household, updating your wardrobe for the season, or searching for the perfect last-minute gift, how you get your items matters just as much as what you buy. Today, getting your favorite products is all about flexibility and convenience. You might want to grab your items on the way home from work, or maybe you prefer the joy of finding a package waiting on your doorstep.

We want you to feel smart and confident every time you shop. That is why we offer a variety of ways to receive your online orders, plus an easy return policy if something is not quite right. Let’s explore your delivery options so you can choose exactly what works best for your schedule and budget.

Buy Online, Pick Up In Store

When you place an order and select the buy online, pick up in store option, our team carefully gathers your eligible items right from the local store shelves. Within a couple of hours, you receive an email letting you know your order is ready. You just head to the designated pickup location inside the store, collect your products, and you’ll be on your way.

Delivery

If you are not in a rush, standard delivery is a fantastic, reliable choice. What does delivery mean in this context? It means you can shop an endless aisle of products online and have them shipped straight to your home.

Delivery is perfect for seasonal shopping, curating your home decor, or stocking up on everyday essentials for the whole family. Plus, combining your purchases into a single online order is a great way to meet the minimum threshold for free shipping, adding incredible value to your shopping trip.

Once your order ships, you can easily track it using your order number on our website or mobile app. You will see real-time updates as your package moves from the e-commerce warehouse to your doorstep. It is a seamless, end-to-end process designed to make your life easier.

Ship to Store

While in-store pickup relies on items that are already in stock at your local store, ship-to-store lets you order items that might only be available online or at a distant warehouse.

Instead of shipping the package to your home, we ship it to your preferred store location. Why choose this option? For starters, ship to store almost always eliminates shipping costs, keeping your budget intact. It is also incredibly secure. If you live in an apartment building without a safe place for packages, sending your order to a retail store guarantees it stays safe until you are ready to pick it up.

Same Day Delivery

Sometimes, you simply cannot make it to a brick-and-mortar store. Maybe you are hosting a family gathering, you are stuck at the office, or you need a last-minute birthday present. That is where same day delivery steps in to save the day.

When you check out, selecting same day delivery connects your order to a courier service like Instacart or DoorDash. A shopper heads to a nearby retail location, picks up your items, and drives them directly to your front door. It is the fastest omnichannel shopping experience available for those time-sensitive moments.

While this premium delivery option usually comes with a small fee, the convenience is unmatched. You get the speed of a physical retail visit without interrupting your day. Just make sure you check which items are eligible, as availability depends on the real-time inventory at your local Kohl’s store.

When Will I Get My Order?

Shipping times at Kohl’s depend on the delivery method chosen during checkout. Most orders on kohls.com are processed within one business day.

*Unless otherwise noted in the shopping cart.

** Expedited shipping is not available on all items listed on Kohls.com.

*** Orders shipped to PO Boxes, APO/FPO, Alaska and Hawaii will be sent using Standard Ground only. Expedited shipping is not available.

Delivery Order by Dates

Planning ahead can make holiday shopping, back-to-school orders, and special-event purchases much less stressful. Delivery order by dates are the recommended deadlines for placing an order in time for a specific occasion, and they can vary based on the shipping method you choose, item availability, and your delivery address. Standard delivery usually has the earliest cutoff, while faster options may remain available closer to the date; however, those services can depend on local inventory and carrier capacity. Therefore, it is a good idea to check posted order deadlines before you check out, especially during busy shopping seasons when high order volume may affect transit times.

If your timeline is tight, the buy online pick up in store or same-day delivery options may offer a more dependable solution. By reviewing delivery order-by dates early, you can shop with more confidence, avoid last-minute surprises, and choose the fulfillment option that best fits your schedule.

Recommended for Pickup Today

Here are some options to consider for in-store pickup:

Managing Your Order

Managing your order should feel simple from start to finish. After you place an order, you can sign in to your account to review order details, track shipping progress, check pickup status, or confirm delivery updates. If your items are headed to a store, you will receive a notice when they are ready, so you plan your trip with confidence.

For shipped orders, tracking updates make it easier to follow each step of the fulfillment process and estimate arrival time. If something changes, such as a delay or an item becoming unavailable, updates are shared as soon as possible. Therefore, a quick check of your order status can help you stay informed and make the next steps easier.

Can I Change my Order?

If you need to make a change to a Kohls.com order, it is best to review your order details as soon as possible after checkout. Because orders often move quickly into processing, updates such as item changes, shipping address edits, or cancellations may only be available for a short time. You can sign in to your account to check order status, confirm whether the order has already been released for fulfillment, and look for any available self-service options.

Can I Cancel my Order?

Orders often move into processing soon after checkout; therefore, the window to cancel can be short. The easiest first step is to sign in to your account and review your order status to see whether a cancellation option is still available. If the order has not yet been released for fulfillment, you may be able to stop it before it ships or before pickup preparation begins. However, once an item is being packed, shipped, or prepared by the store, cancellation may no longer be possible.

Where's my Order?

The fastest way to check your shipping progress is by signing in to your account and opening your order details. From there, you can track your shipment, review delivery updates, or see whether a pickup order is still being prepared. If your package has already shipped, the tracking link will usually show its latest scan and estimated arrival date. For buy online pick up in store orders, you should wait for the pickup notification before heading out, because readiness depends on store inventory and order volume.

Returns

Returns should feel just as convenient as the original purchase. If an item is not the right fit, color, or style, you can start the return process with your order details and follow the instructions for the available return method.

In-Store Returns

In many cases, items bought online can be returned in store, which is often the fastest option for shoppers who want a quick refund experience.

Online Returns

Online returns can be a helpful option when getting to a store is not convenient or when you prefer to handle the return from home. Follow the return instructions included with your order or listed in your account, pack the item securely, include any required details, and use the provided label. You can even start the return process on Kohls.com to make it even easier.

Need More Help?

If you need additional help with Kohl’s orders, be sure to check out our handy FAQs that answer a wide range of questions related to everything from order tracking to returns. You can also chat with customer service representatives 24 hours a day, 7 days a week on Kohls.com, or call our customer service hotline at 855-564-5705 during normal hours of operation.

Stay Connected Every Step of the Way with the Kohl's App

For even more convenience, the Kohl’s App puts everything at your fingertips. The Kohl’s App helps bring your shopping, pickup, delivery, and return details into one convenient place. With the app, you can browse products, place an online order, and check fulfillment options based on your location. You can also view order status, track shipped packages, and confirm when a pickup order is ready. If you are using buy online pick up in store, the app makes it easier to find your order information quickly when you arrive. For shoppers who want flexibility and a smooth experience, the app is a simple tool that keeps each step of the process easy to manage.