Terms & Conditions — Effective May 1, 2022
If you are a Kohl's Card customer, you authorize Capital One, N.A. and Kohl's, Inc. and its affiliates (“Kohl's,” “us” or “our”), to exchange information about your account(s) and you, so that you can receive the benefits of the Kohl’s Rewards program, and so that Kohl's can inform you of additional information, offers and opportunities.
I. KOHL'S REWARDS. The Kohl's Rewards Program (“Program”) is a rewards program offered by Kohl's, Inc. and its affiliates (“Kohl's”, “us” or “our”) in the United States. These Member Agreement Terms & Conditions, as well as all additional policies, terms, and conditions referenced and incorporated throughout, all of which may be amended from time-to-time (collectively, the “Terms”), contain information about the relationship between you and Kohl's with respect to the Program and apply to you if: (1) you were enrolled in Kohl's Yes2You Rewards program or any pilot version of the Kohl's Rewards Program (collectively, the “Prior Program”) on or before September 8, 2020; (2) you enrolled in the Program in store, on kohls.com, or in the Kohl’s App; or (3) you have otherwise been enrolled in the Program (for example, as a Kohl’s Cardholder (defined below)).
II. GENERAL. By enrolling in, or otherwise participating in, the Program, you acknowledge that you have read, understood and unconditionally accept to be bound by the Terms. Kohl's reserves the right to modify these Terms, without further notice or compensation to you, and you waive any right to receive specific individual notice of such modifications. Any updates to these Terms will be effective immediately upon posting at Kohls.com/KohlsRewardsTerms, and your continued membership in the Program constitutes your acceptance to such modifications. These Terms constitute a legally binding agreement between Kohl's and each individual who enrolls or otherwise participates in the Program. Accordingly, you expressly represent and warrant that you are eligible for the Program (as described below) and will otherwise comply with these Terms. If you do not agree to all of the Terms now or at any point in the future and/or you become ineligible for the Program (please see Section III below), please contact Kohl's Rewards Customer Service at 1-844-564-5704 to un-enroll. The Program is separate from, and not affiliated with, the Kohl's Card program.
III. ELIGIBILITY. The Program is only open to individual U.S. residents (excluding Guam, Puerto Rico, U.S. Virgin Islands and territories) of at least 16 years of age. If you are between 16 and the age of majority, you represent and warrant that you have obtained permission from your parent or legal guardian to be a member of the Program, and you expressly acknowledge that you may not be eligible for all Program benefits. Program membership is available only to natural persons and the following are ineligible: corporations, businesses, non-profit organizations, governmental agencies or other entities and Kohl's may disqualify any such entity discovered to be in the Program, which may include forfeiture of previously issued but unused Kohl's Rewards balance or Kohl's Cash. Because Kohl's is a retailer and does not sell to individuals or dealers for the purpose of resale to others, resellers are also expressly excluded from the Program.
i. Eligible customers who enroll in the Program (referred to herein as “Member(s)” or “Kohl's Reward Members”) will each be assigned a unique rewards identifier (“Kohl's Rewards Identification Number”) which will be associated with such Member’s membership account (“Kohl's Rewards Account”).
ii. Each Member may only have one Kohl's Rewards Account, which may be associated with only one phone number and one email address. Should Kohl’s determine, in its sole discretion, that a Member has created multiple Kohl’s Rewards Accounts, Kohl’s may consolidate, deactivate, close, and/or terminate a Member’s Kohl’s Rewards Account(s) without notice.
iii. Your membership is nontransferable.
iv. No purchase is required to become a Member.
i. Enrollment Channels. Eligible customers may enroll in the Program through Kohl's Rewards digital platform at Kohls.com/KohlsRewards, Kohl’s Rewards in-store enrollment, the Kohl’s Rewards page in the Kohl’s App, or the Kohl’s Rewards portion of the Kohl’s Card application (either in store or online). Certain customers may also be enrolled in the Program and subject to these Terms (as a Kohl’s Cardholder (defined below) or otherwise).
ii. Transition of Certain Persons into the Program: Customers enrolled in Kohl's Yes2You Rewards program or the Prior Program were previously enrolled into the Program.
iii. Enrollment Process. At the time of enrollment, you may be requested and/or required to provide certain information, including without limitation, your first/last name and a valid phone number, email address, and birthday, as well as a valid zip code corresponding to your U.S. residence mailing address. Failure to provide valid/accurate information may be determined to be a violation of these Terms and subject to termination, closure, and/or deactivation (as set forth below).
iv. Linking Accounts. Members shall have the option to link their Kohl’s Rewards Account with their kohls.com account through Kohl’s Rewards digital platform at Kohls.com/KohlsRewards. If Kohl’s determines in its reasonable discretion that a Member has both an existing Kohl’s Rewards Account and kohls.com account, then Kohl’s may link that Member’s Kohl’s Rewards Account to that Member’s existing kohls.com account with, or without, notice to the Member.
v. Kohl's Rewards Identification Number. Upon enrollment into the Program, you will be issued a digital membership card (available in the digital wallet feature on the Kohl’s App or when you access your Kohl’s Rewards Account on Kohls.com/KohlsRewards), which will include your Kohl’s Rewards Identification Number. If you were already enrolled in the Prior Program, your digital membership card and Kohl’s Rewards Identification Number will continue to be effective. If you already maintain a credit card account through Kohl’s Card program (“Kohl's Cardholder”), then under certain circumstances Kohl's may link your Kohl's Rewards Account to your Kohl's Card account. If your Kohl’s Card account already has a Kohl’s Rewards Account linked to it, your Kohl’s Rewards Account may remain separate from your Kohl’s Card account.
V. KOHL'S CASH COUPON.
a. Kohl's Rewards Every Day Earn. As a Member, you have the opportunity every day to earn Kohl's Rewards on all Qualifying Purchases (defined below) made in store or online (“Every Day Kohl's Rewards”) as set forth below as long as you identify yourself as a Member (either by presenting your digital membership card at in-store checkout; logging into your linked Kohl’s Rewards Account on Kohls.com or the Kohl’s App prior to making a purchase via those channels; presenting or using your linked Kohl’s Card (for those Kohl’s Cardholders enrolled in the Program) online or in store; or providing your phone number or email address that is associated with your Kohl’s Rewards Account or Kohl’s Rewards Identification Number at in-store checkout).
i. Qualifying Purchases. Qualifying purchases are calculated after all discounts are applied, before shipping, fees or tax is imposed, and do not include the purchase of gift cards (“Qualifying Purchase(s)”). If merchandise from a Qualifying Purchase that earns Kohl's Rewards is subsequently returned or price adjusted, the balance of the Kohl's Rewards previously earned will be reduced to reflect any unearned value.
ii. Kohl's Rewards Members Earn Rate: Members, will earn Kohl's Rewards at a rate of 5% of Qualifying Purchases every day.
iii. Kohl's Rewards Cardholder Earn Rate: Members who are also Kohl’s Cardholders will earn Kohl’s Rewards at a rate of 7.5% of Qualifying Purchases every day when made with their Kohl’s Card linked to the Kohl’s Cardholders’ Kohl’s Rewards Account (“Kohl’s Rewards Cardholder Earn Rate”). If a Qualifying Purchase is made using a form of tender other than a linked Kohl’s Card, then Kohl’s Rewards will be earned at a rate of 5% of the transaction subtotal for Qualifying Purchases (as set forth above). Split tender transactions that include Qualifying Purchase(s) will receive the 7.5% Cardholder Earn Rate only on the portion of the transaction attributed to the Qualifying Purchase made with a linked Kohl's Card, with the earn rate of the remaining portion of the transaction (if any) subject these Terms.
iv. Kohl’s Cash Coupons Issued or Balance Carry-Forward. When the Kohl’s Rewards balance tied to a Member’s Kohl’s Rewards Account is equal to or exceeds $5 as of the last day of the month, then a digital Kohl’s Cash coupon will be activated and issued in $5 increments on or about the first day of the following month (“Rewards Kohl's Cash”). Each Kohl’s Cash coupon shall expire 30 days after issuance and may be redeemed only prior to its expiration. Any remaining Kohl’s Rewards balance that does not meet the $5 activation threshold (after the Rewards Kohl’s Cash coupon has been issued) will carry forward and will be saved in your digital “Kohl's Rewards Balance” and stored for subsequent redemption opportunities. The Kohl’s Rewards Balance is viewable by logging into your Kohl’s Rewards Account on Kohls.com or within your digital wallet in the Kohl’s App. A Kohl’s Rewards balance in your Kohl’s Rewards Balance that remains less than $5 (such that a Kohl’s Cash coupon is never earned, activated, and issued) will automatically expire twelve (12) months after it is earned.
v. Kohl’s Rewards Accrual. Your Kohl’s Rewards Account may require up to sixty (60) days to reflect the accrual of all Kohl’s Rewards activity, including, without limitation, the Kohl’s Rewards Cardholder Earn Rate.
b. Event Kohl's Cash. From time to time, Kohl's will have Kohl's Cash promotional events (“Earn Events”) during which all Kohl's customers, including Members and non-Members, are eligible to earn $10 in Kohl's Cash for every $50 spent on Qualifying Purchases made in a single transaction during the stated Event window (“Event Kohl's Cash”). Event Kohl's Cash will be earned in addition to the Every Day Kohl's Rewards that Members earn on Qualifying Purchases. Each time an Event Kohl's Cash coupon is issued, the value of the coupon will only reflect Event Kohl's Cash.
c. Kohl's Cash Redemption. Each activated and issued Kohl's Cash coupon can be redeemed only during its stated redemption window. Redemption windows for Rewards Kohl's Cash will be 30 days from issuance of the Rewards Kohl's Cash coupon. All activated Kohl's Cash that is unused during its stated redemption window will expire after that redemption window. The redemption window for your Kohl’s Cash and other coupon details, exclusions, and terms may be found online and other communications issued by Kohl's. Kohl's Cash® coupons and other dollar-off discounts will be applied prior to percent-off total purchase discounts/coupons. Kohl's Cash® may not be redeemed (1) to purchase Sephora at Kohl's merchandise; (2) to purchase Kohl's Cares® cause merchandise or other charitable items; (3) to purchase gift cards; (4) as price adjustments on prior purchases; (5) to reduce a Kohl's Card or any third-party charge account balance; or (6) to pay for any services or fees, including taxes and shipping. If merchandise purchased earning a Kohl's Cash® coupon is subsequently returned or price adjusted, the value of the Kohl's Cash® previously earned and/or the amount of the merchandise refund will be reduced to reflect any unearned value. Return value of merchandise purchased with a Kohl's Cash® coupon may be subject to adjustment. Coupon is nontransferable. Kohl's Cash coupon terms are set forth on the coupon and are subject to change at any time.
VI. OTHER PROGRAM FEATURES & BENEFITS.
a. Offers. Members will receive several special offers throughout a twelve (12)-month period. Offers may include, but are not limited to, percent-off and dollar-off coupons. The number and type of offers may vary depending upon whether you are a Kohl's Cardholder and your status as a Kohl's Cardholder and the offers may be personalized based upon your shopping behavior, preferences and interactions with Kohl's. Offers will include additional details, exclusions and terms.
b. Limited Time Promotions. Kohl's may, in its sole discretion, run special limited time promotions available only to Members, Kohl's Cardholders, and/or select members within these groups.
c. Other Benefits. Kohl's may, in its sole discretion, provide additional Program features and benefits to Members and/or Kohl's Cardholders, whether made available for a limited time or on a consistent basis.
VII. KOHL'S REWARDS ACCOUNT ACCESS & MEMBER COMMUNICATIONS. You may access your Kohl’s Rewards Account and view your membership activity and Kohl’s Cash balance, as well as view the most current Program information and Terms, at Kohls.com/KohlsRewards and/or through your Kohl’s App. When you visit our Kohl’s stores, our associates can look-up your Kohl’s Rewards Account information if you provide your phone number or email address associated with your Kohl’s Rewards Account, Kohl’s Rewards Identification Number, or present your Kohl’s Card that is linked to your Kohl’s Rewards Account. By enrolling or otherwise participating in the Program, you agree to receive transactional emails and promotional email offer updates from Kohl’s, including, without limitation, emails relating to the Program and/or other Kohl’s promotions, offers, and/or programs. Members may unsubscribe from promotional emails at any time via the unsubscribe link in those emails; provided, however, if you unsubscribe from Kohl’s e-mails, you may no longer receive those Program benefits which are distributed by email. For information about your membership, contact Kohl’s Rewards Customer Service at 1-844-564-5704.
VIII. PROGRAM MODIFICATION AND TERMINATION. The Program, its benefits, and the interpretation/application of its Terms are offered at the sole discretion of Kohl's. Kohl's reserves the right to modify the Program and any of the Terms, features or benefits at any time with or without notice to you (including without limitation, the rate at which Kohl's Cash coupons can be earned). The Program has no predetermined termination date and may continue until such time as Kohl's elects, in its sole discretion, to terminate the Program. In addition, Kohl's reserves the right, in its sole discretion, to extend additional benefits or promotional offers to certain Members based on use of a Kohl's Card, purchase activity or volumes and Program participation. Kohl's reserves the right to add, remove, modify or otherwise change promotional opportunities at any time, in its sole discretion, with or without notice to Members.
IX. KOHL'S REWARDS ACCOUNT CLOSURE. Kohl’s may, in its sole discretion, terminate, close, and/or deactivate any Kohl’s Rewards Account(s) that it deems, in its sole discretion, is inactive. Inactive Kohl’s Rewards Accounts may include, without limitation, any Kohl’s Rewards Account(s) that have not been used to purchase merchandise at a Kohl’s store within the preceding twelve (12) consecutive months. Members who independently desire to close their Kohl’s Rewards Account may do so by calling Kohl’s Rewards Customer Service at 1-844-564-5704.
In addition, Kohl’s may terminate, close, and/or deactivate any Kohl’s Rewards Account if, in Kohl’s sole discretion, a Member becomes ineligible at any time and/or if any of these Terms are violated, including, without limitation, if the Kohl’s Rewards Account appears to be used for a commercial purpose such as re-sale, the information associated with a Kohl’s Rewards Account is invalid/inaccurate (e.g., false name, invalid/inaccurate phone number, email address), and/or if the Kohl’s Rewards Account is otherwise associated with abusive or fraudulent activity. In the event of any such termination, closure, and/or deactivation, Kohl’s reserves the right to invalidate improperly awarded or issued Kohl’s Cash and/or to close a Kohl’s Rewards Account altogether, without notice. If your Kohl’s Rewards Account is terminated, closed, consolidated, and/or deactivated by you or Kohl’s, your accumulated earned Kohl’s Cash balance may be deactivated and invalidated.
X. ADDITIONAL TERMS.
a. License. Subject to these Terms, Kohl's hereby grants you a non-exclusive, non-transferable license (without the right to sublicense) for so long as you participate in the Program and adhere to these Terms, to access, participate in and use the Program services. You agree that you obtain no rights other than the rights and licenses expressly granted herein.
d. California Notice of Financial Incentive. Under California law, the Program may be considered a financial incentive. You can review our Notice of Financial Incentive here.
e. Kohl's Employees. Kohl's employees may be restricted from participating in certain features of the Program pursuant to applicable Kohl's policies, as determined by Kohl’s in its sole discretion.
f. Trademarks. “Kohl's”, as well as related product and service names, design marks and slogans, are registered trademarks of KIN, Inc.
g. ARBITRATION. PLEASE READ THIS PROVISION OF THE AGREEMENT CAREFULLY. UNLESS YOU SEND US THE REJECTION NOTICE DESCRIBED IN THIS PROVISION, OR OTHERWISE FALL UNDER AN EXCEPTION AS DESCRIBED BELOW, THIS PROVISION WILL APPLY TO YOU. THIS SECTION PROVIDES THAT REWARDS DISPUTES MAY BE RESOLVED BY EITHER YOU OR KOHL'S THROUGH BINDING ARBITRATION. ARBITRATION REPLACES THE RIGHT TO GO TO COURT, HAVE A JURY TRIAL OR INITIATE OR PARTICIPATE IN A CLASS ACTION. IN ARBITRATION, DISPUTES ARE RESOLVED BY AN ARBITRATOR, NOT A JUDGE OR JURY. ARBITRATION PROCEDURES CAN BE SIMPLER AND MORE LIMITED THAN IN COURT. THIS ARBITRATION PROVISION IS GOVERNED BY THE FEDERAL ARBITRATION ACT (FAA), AND SHALL BE INTERPRETED IN THE BROADEST WAY THE LAW WILL ALLOW.
As used in this arbitration provision, a "Rewards Dispute" means any claim or controversy between us that in any way arises from or relates to a Member’s participation in the Program, including, without limitation, the issuance and/or redemption of Kohl's Cash, or the receipt of any offer or other Program benefit(s). Rewards Disputes will be resolved by binding arbitration, rather than in court, except that a Member may assert claims in small claims court if the Member’s claims qualify. In addition, Kohl's and Members each retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.
The Federal Arbitration Act and federal arbitration law apply to this agreement to arbitrate Rewards Disputes. There is no judge or jury in arbitration and court review of an arbitration award is very limited. The scope of discovery is usually more limited in arbitration than in court. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow these Terms.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to Kohl's Registered Agent/Legal Department, located at: Kohl's Legal Department, N56 W17000 Ridgewood Drive, Menomonee Falls, WI 53051 or we must send a written notice to you at the most current address we have on file for you. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Consumer Arbitration Rules. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. Kohl's will reimburse all such filing, administration and arbitrator fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, Kohl's will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. A Member may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.
Kohl's and Member each agree that any Rewards Dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. Kohl's and Member each hereby waive the right to participate in any class action, whether in court or arbitration. If for any reason a claim proceeds in court rather than in arbitration, Kohl's and Member each waive any right to a jury trial.
If you do not want this arbitration provision to apply, you must reject this arbitration provision by sending a written rejection notice to us at Kohl's, Inc., Kohl's Rewards Arbitration Opt-Out, P.O. Box 3120, Milwaukee, WI 53201-3120. Your rejection notice must be mailed within 60 days of account opening. Your rejection notice must state that you reject the arbitration provision and include your name, address, Kohl's Rewards Identification Number and personal signature. No one else may sign the rejection notice. Your rejection notice will not apply to the arbitration provision(s) governing any other account(s) that you have or had with us. Rejection of this arbitration provision won’t affect your other rights or responsibilities under these Terms, including use of your Kohl's Rewards Account.
This arbitration provision shall survive changes to these Terms and termination of the Program, Kohl's Rewards Account, and/or the relationship between you and us, including the bankruptcy of any party and any sale of your Kohl's Rewards Account, or amounts owed on your Kohl's Rewards Account, to another person or entity. If any part of this arbitration provision is deemed invalid or unenforceable, the other terms shall remain in force, except that there can be no arbitration of a class or representative claim. This arbitration provision may not be amended, severed or waived, except as provided in these Terms or in a written agreement between you and us.