Limited-contact Store Drive Up Hours: 10 a.m.–8 p.m every day
Store hours may vary by location. Find yours here.
Here's how it works:
Step 1
Order Online
Need it fast? Choose “Free Store Pickup” when adding items to your cart or during checkout.
Step 2
WATCH FOR AN EMAIL
Once you’ve gotten your pickup email saying your order is ready, drive to the store, pull into one of the designated Drive Up parking spaces and have your email handy.
Step 3
CHECK IN + STAY IN YOUR CAR
When you arrive, tap I'M HERE in your pickup email or pickup pass text and one of our associates will bring your order out and place it in your trunk or back seat.
Orders will be ready in 2 hours if you place an order prior to 6:00 PM (local time). Orders placed after 6:00 PM (local time) may not be ready until the following day. Customer will be notified when order is ready for pickup. The customer notification email will provide instructions for a drive up experience that complies with social distancing guidelines. Orders available for pickup up until store close. Hours may vary by location. To find the location and hours of a Kohl's store near you, visit Kohls.com/stores for details.
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Frequently Asked Questions
Why are some products not available at my local store?
Due to variations in the merchandise inventory from one store to another, some items may be available at your local store and some may not. Certain sizes, styles and colors change frequently so check back often or look for the item you want at another location.
Who can pick up my order?
You can pick up your order or assign an alternate person to pick up the order. To add an alternate pickup person, enter the First Name, Last Name and Email Address of the person who will be picking up the order in the Pickup Option section during checkout.
You can change the pickup person until your full order has been picked up by going to the Manage Order page in your Account History or by clicking Manage Order from the notification email.
What do I need to pick up my order?
You will need your pickup notification email.
If you are unable to print your pickup notification email, the associate can view it on your mobile device.
How long will my order be held at the store?
Your order will be held at the store for seven calendar days. We’ll send you a reminder email one day before we cancel the order and return the merchandise to the store floor.
Your order will be held at the store for seven calendar days. We’ll send you a reminder email one day before we cancel the order and return the merchandise to the store floor.
If we cancel your order, your account will be credited for the amount of the order. Any merchandise credits or Gift Cards used will be refunded with Kohl’s merchandise credit. Kohl's Cash that was used will be refunded with Kohl's Cash. The Kohl's merchandise credit will be mailed and will arrive within 15 days. The Kohl's Cash will be emailed or printed in store immediately.
How will I know when my order is ready to be picked up?
You will receive an email when your order is ready to be picked up. Drive Up orders are usually picked within 2 hours, provided it is placed 2 hours before store closing. Temporary pickup hours, while stores are closed, are 11 a.m.-7 p.m.
What do I do when I arrive at the store?
Pull up to the curb outside the store’s main entrance, call the store number as identified in the pickup email and press 0. You will be directed to an associate who will bring your items to your car. Please be ready to show your ready for pickup email through the window for the associate to validate who you are. They will then drop your order in the trunk.
How do I return something from a Drive Up order?
Our stores are currently closed in response to the COVID-19 pandemic and are not accepting returns during this time. Don't worry; hold on to the item(s) you want to return.
We will accept returns outside of our 180 day return window for the first 30 days after our stores re-open.
Why isn't drive up available at my store?
Learn more about drive up
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