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Contact Us | Kohl's Customer Service
Frequently asked questions
Use the “Ask Us” button on this page to chat with an associate 24 hours a day, 7 days a week regarding your Kohl’s Card or Kohls.com questions. We do not offer an option to email an associate.
Can’t chat with us?
For Kohls.com or order questions, call 855-564-5705. Associates are available to assist during the following hours:
- Monday through Saturday: 7 a.m. until 9 p.m. CT
- Sunday: 10 a.m. until 8 p.m. CT
For Kohl's Card or payment questions, call 844-463-7013. Associates are available to assist 24 hours a day, 7 days a week.
Please note when contacting us:
You authorize your mobile service provider to disclose your mobile number, name, address, email and other details, if available, to Kohl's and service providers for the duration of the business relationship, solely for identity verification and to protect you from fraud. See our Privacy Policy for how we treat your data.