We move quickly to fulfill your order. At times there is a short window when an order can be canceled.
Please note: The window does not apply to the following types of orders:
- Free Store Pickup
- Free Ship to Store
How to cancel your Kohls.com order
- While signed into your Kohls.com shopping profile, click View Recent Orders.
- Find the order you wish to cancel from the list of recent orders and click “Manage Order”. If the “Manage Order” option is no longer available, your order is already being processed and can no longer be modified or canceled.
- Click “Cancel Order."
Can I cancel my Buy Online Pick Up In Store order?
Once an order is placed using the Free Store Pickup option, there are two options available to cancel the order. You can wait seven days for the order to automatically be refunded in the system, or you can use the chat button on the bottom right of this page for assistance.