What is Kohl's Marketplace?
Kohl's Marketplace expands our assortment by offering products from trusted third-party sellers, also known as Marketplace vendors. These sellers have been approved to offer their products on Kohls.com, giving customers access to a wider selection of items beyond those sold directly by Kohl's.
How can I tell if an item is sold by a Marketplace seller?
Look for the "MARKETPLACE" label on the product page. This designation identifies products that are sold and fulfilled by one of Kohl's approved Marketplace partners.
Are Marketplace sellers approved by Kohl's?
Yes. Marketplace sellers are carefully reviewed and approved before they can offer products on Kohls.com. Kohl's works with these certified partners to provide customers with additional brands, products, and categories that may not be available through Kohl's inventory.
Is it safe to purchase from a Marketplace seller?
Yes. Marketplace purchases are made through Kohls.com, and Kohl's partners with approved sellers who meet our marketplace standards. Customers can shop confidently knowing that Marketplace sellers have been vetted before joining the Kohl's Marketplace program.
Why are some products sold by Marketplace sellers instead of Kohl's?
Marketplace sellers allow Kohl's to offer a broader selection of products, brands, sizes, and specialty items. This gives customers more choices while shopping on Kohls.com.
Will my Marketplace item ship separately?
Possibly. Marketplace sellers fulfill and ship their own orders, so Marketplace items may arrive separately from Kohl's items in your order. You may receive multiple packages and tracking numbers if your order contains items from different sellers.
Can I track my Marketplace order?
Yes. Once your order ships, tracking information will be available in your Kohl's account and through your shipping confirmation email.
What is the return policy for Marketplace items?
Marketplace items follow Kohl's return policy, making returns easy and convenient. For complete details, including return eligibility and applicable timeframes, please visit the Kohl's Return Policy page on Kohls.com.
Who do I contact if I have a question about my Marketplace order?
Kohl's Customer Service can assist with order-related questions and help coordinate with Marketplace sellers when needed.
Why doesn't my Marketplace item qualify for coupons or promotions?
Marketplace items are not eligible for Kohl's coupons or promotional discount offers. However, customers can earn and redeem Kohl's Cash® and Kohl's Rewards® on eligible Marketplace purchases. Product-specific exclusions and eligibility information can be found on the product page.