Need your Kohl's order fast? Kohl's offers same-day delivery through trusted third-party delivery partners, Instacart and DoorDash, in select markets. Check your respective delivery app to see if Kohl's same-day delivery is available in your neighborhood.
For issues regarding Kohl's purchases made via a 3rd party delivery app, please reach out to that specific 3rd party for their customer service.
Merchandise returns to Kohl's stores will be treated as "non-receipted" returns. Please see the Returns FAQ here for more information on non-receipted returns.
 | Shop Kohl's on DoorDash |
|---|---|
 | Shop Kohl’s on Instacart |
Frequently Asked Questions
How can I track my same-day delivery order?
- DoorDash: Customers can track their Kohl’s same-day delivery order in the DoorDash app after placing the order. DoorDash provides delivery-status updates such as Dasher assignment, pickup, dropoff, and native live tracking.
What are the order cutoff times for same-day delivery?
- Same-day delivery cutoff times may vary by store, delivery location, item availability, and delivery window.
How do I earn Kohl’s Rewards on delivery orders?
- DoorDash: Customers should enter their 11 digit Kohl’s Rewards information during checkout where prompted. Kohl's Rewards are redeemable at Kohls.com or your local Kohl's store.
Is there a minimum spend for Kohl’s same-day delivery options?
- DoorDash: There is no minimum order fee, and Dash pass users are eligible for free Delivery and reduced fees where applicable.
What delivery fees apply?
- DoorDash: Applicable fees are shown at checkout before the customer places the order. Delivery fees can vary and may start at $0; DashPass members may receive $0 delivery fees and reduced service fees on eligible orders.
What happens if the item I ordered from a third party delivery service is out of stock?
- DoorDash: If an item is unavailable, the order may be updated with a replacement, refund, or cancellation depending on the order details and customer preference.
What is the return policy for same-day delivery items?
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Instacart: Merchandise returns to Kohl's stores will be treated as "non-receipted" returns. Please see the Returns FAQ here for more information on non-receipted returns.
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DoorDash: Free Returns within 90 days as stipulated by Kohl’s return policy. Returns are subject to Kohl's current policy for in-store returns. Purchases must be returned in-store. You will receive a Kohl's Merchandise Credit based on the lowest discounted 13-week sale price for the item(s) you are returning. Additional processing may be required. Kohl's may ask for a valid ID, so please have one handy just in case. Please visit Kohl's Returns page for important additional information, including shorter return windows for certain items.
Who should I contact if there is an issue with my delivery?
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Instacart: For issues regarding Kohl's purchases made via Instacart, please reach out to Instacart's customer service at (888) 246-7822 or by email at help@instacart.com
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DoorDash: Customers should contact DoorDash Support for issues with Kohl’s same-day delivery orders placed through DoorDash. DoorDash customer support is available through the DoorDash app, Help Center, in-app chat, and phone support.