When ordering items that are too large or too heavy to ship via our regular package carriers, contracted national freight carriers will deliver your merchandise.
Room of Choice Delivery Service:
- Includes delivery to a room of your choice within your business or residence. This service does not include removal of packaging, assembly or setup of your items.
- Item(s) cannot be shipped to Alaska, Hawaii and/or APO/FPO military addresses.
- Within 7 days of placing the order, the freight company will contact the phone number entered on your order to schedule a delivery appointment.
- A surcharge will be assessed at the time you place your order. Any surcharges will be displayed on the product page and in your Shopping Bag.
- Upon delivery to your business or residence, please inspect your item(s) carefully. A signature from someone 18 years or older will be required on the delivery receipt. Please note any damage to the item or packaging on the delivery receipt. If refusing delivery due to damage, please note that it was refused due to damage. The carrier is unable to complete delivery without a signed delivery receipt.
- If the delivery truck cannot access your driveway without causing damage to the truck, the carrier will be unable to complete delivery.
- The estimated delivery timeframe for these items is 7 to 14 business days.
Room of Choice Returns:
- Please follow the instructions on the stop sign printed near the bottom of your order invoice to return your item(s).
- Please do not return the item(s) to a Kohl’s store. Call Kohl's Customer Service at 844-564-5701 for easy returns.
- Shipping costs and surcharges will not be refunded and a 15% re-stocking fee will be assessed, unless the return is made because the item is defective.