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Rated 1 out of 5 by from Terrible Chipped coating falling into my dough. I am over it and have thrown it out. I have just spent an hour shopping online for a STAINLESS STEEL version of this dough hook for my Artisan KSM150 mixer and absolutely cannot believe it does not exist. Or does it, and I just cannot find it? I do not want an aluminum version due to the terrible reviews. Stainless steel. Willing to pay more for it. Customer service: I am disappointed to read previous reviews and see the same customer service cookie-cutter response. Please get rid of the impersonal copy and paste. It shows a lack of concern and indicates poor department training.
Date published: 2017-02-08
Rated 2 out of 5 by from Yet another chipped dough hook I love my Kitchenaid mixer but like apparently many people have the chipping dough hook problem and I do to. I already contacted Kitchenaid and was told by email that I can buy a new one from them. I don't like that ALL the replies from Kitchenaid shown here ask you to contact them. it sounds like something will be done for you, right? In my case I received no joy...just buy another dough hook and move on consumer! After spending over $250 on my mixer I am like a "captive consumer" and I have to cough up money every couple of years for a new dough hook!
Date published: 2016-09-17
Rated 1 out of 5 by from Feeling ripped off! Like other reviewers, I'm feeling ripped off. If a manufacturer knows of a recurring problem, WHY NOT FIX IT? I have my mixer for 5 years but probably use it only 4-6 times a year for very specific recipes where the dough hook is needed. I did pre-read all of the use and care literature because, for me, this is a huge investment. The dough hook is dishwasher safe and I only wash it on the top rack. Why then does the coating come off? I'll tell you why; it's so Kitchenaid can make money off of the consumer every year or two! C'mon Kitchenaid, you can do better! Make the hook without the coating or I will consciously avoid buying ANY of your products in the future!
Date published: 2016-12-12
Rated 1 out of 5 by from broken! bread hook I love to use the bread hook, especially to make soft pretzels and pizza dough. My machine has not been used often since I got it about 20 years ago because it is too heavy to lift and move around. Recently, I remodeled my kitchen and provided a slide out shelf to accommodate the mixer and use it more often. While kneading some dough last week, the hook just snapped in two pieces! The dough was soft and pliable and should not have caused well-constructed metal to break. Chips of the coating came off and fell onto the dough. I had to start from scratch and use my Cuisinart instead.
Date published: 2016-10-29
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