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Rated 1 out of 5 by from Terrible Chipped coating falling into my dough. I am over it and have thrown it out. I have just spent an hour shopping online for a STAINLESS STEEL version of this dough hook for my Artisan KSM150 mixer and absolutely cannot believe it does not exist. Or does it, and I just cannot find it? I do not want an aluminum version due to the terrible reviews. Stainless steel. Willing to pay more for it. Customer service: I am disappointed to read previous reviews and see the same customer service cookie-cutter response. Please get rid of the impersonal copy and paste. It shows a lack of concern and indicates poor department training.
Date published: 2017-02-08
Rated 2 out of 5 by from Yet another chipped dough hook I love my Kitchenaid mixer but like apparently many people have the chipping dough hook problem and I do to. I already contacted Kitchenaid and was told by email that I can buy a new one from them. I don't like that ALL the replies from Kitchenaid shown here ask you to contact them. it sounds like something will be done for you, right? In my case I received no joy...just buy another dough hook and move on consumer! After spending over $250 on my mixer I am like a "captive consumer" and I have to cough up money every couple of years for a new dough hook!
Date published: 2016-09-17
Rated 1 out of 5 by from Feeling ripped off! Like other reviewers, I'm feeling ripped off. If a manufacturer knows of a recurring problem, WHY NOT FIX IT? I have my mixer for 5 years but probably use it only 4-6 times a year for very specific recipes where the dough hook is needed. I did pre-read all of the use and care literature because, for me, this is a huge investment. The dough hook is dishwasher safe and I only wash it on the top rack. Why then does the coating come off? I'll tell you why; it's so Kitchenaid can make money off of the consumer every year or two! C'mon Kitchenaid, you can do better! Make the hook without the coating or I will consciously avoid buying ANY of your products in the future!
Date published: 2016-12-12
Rated 1 out of 5 by from Dough hook leaves significant black/grey residue on dough This dough hook leaves an awful grey residue on all of my doughs. I have wasted so much money on ruined dough due to this problem.
Date published: 2017-06-17
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