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Rated 4 out of 5 by from Packing? When I received my order I was not happy that the chain was knotted up. After try to untangle it for 40 minutes I called to see if I could get another chain. (They do not have this item in the stores.) I was told all they can do is replace it or I can send it back for a refund. This was a birthday gift to my grand daughter. I would not have been able to get a replacement before her birthday so I took the chance and went to my local store. Thank you for the great customer service from a young lady at the store. She had a can do attitude. She said I can get the knot out. It took her about 40 minutes to get it out. I wish I could remember her name. It was not a common name. I did stop by the customer service and asked to talk to a manager so I could tell her about the service I got. When I got home to show my wife it was tangled again but not as bad. I found if you use the packing card the correct way it will not get tangled. I put most of the chain in the small pocket then pushed in the tab in the pocket. When she opened gift the chain was not tangled. I almost did not buy this because of the other reviews I read about the chain being so knotted up. Again that person at the store in Moreno Valley needs to get a pat on the back. You can't teach customer service like that.
Date published: 2017-03-28
Rated 3 out of 5 by from Loved the cross, hated the chain The cross is lovely. The chain, however, is worthless. The chain was completely tangled when I opened the box. Had to take it back to the store where they either untangled or replace the chain. They did it while I shopped so I did not see what they did. Even after they fixed the problem, I would not use the chain. It is very skimpy and cheap looking. I was warned about this when I checked the reviews on this but took a chance anyway. Just buy it for the cross itself and change the chain.
Date published: 2012-05-20
Rated 2 out of 5 by from Disappointed Bought this for my daughter for Christmas and she thought it was perfect until one of the small stones fell out.
Date published: 2017-02-25
Rated 3 out of 5 by from Beautiful pendant with an awful chain The pendant is gorgeous; however, I was unable to try it on because the thread-like chain was tied in a knot. I spent an hour trying to untangle it, before giving up. I was just about to cut the chain and use a different chain; however, the hole for the pendant was too small to fit my other chain. I would have to go to a jeweler to have the pendant "installed" on a chain. I decided it wasn't worth the trouble so I returned it.
Date published: 2016-06-14
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