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Rated 3 out of 5 by from Loved the cross, hated the chain The cross is lovely. The chain, however, is worthless. The chain was completely tangled when I opened the box. Had to take it back to the store where they either untangled or replace the chain. They did it while I shopped so I did not see what they did. Even after they fixed the problem, I would not use the chain. It is very skimpy and cheap looking. I was warned about this when I checked the reviews on this but took a chance anyway. Just buy it for the cross itself and change the chain.
Date published: 2012-05-20
Rated 3 out of 5 by from Beautiful pendant with an awful chain The pendant is gorgeous; however, I was unable to try it on because the thread-like chain was tied in a knot. I spent an hour trying to untangle it, before giving up. I was just about to cut the chain and use a different chain; however, the hole for the pendant was too small to fit my other chain. I would have to go to a jeweler to have the pendant "installed" on a chain. I decided it wasn't worth the trouble so I returned it.
Date published: 2016-06-14
Rated 4 out of 5 by from Packing? When I received my order I was not happy that the chain was knotted up. After try to untangle it for 40 minutes I called to see if I could get another chain. (They do not have this item in the stores.) I was told all they can do is replace it or I can send it back for a refund. This was a birthday gift to my grand daughter. I would not have been able to get a replacement before her birthday so I took the chance and went to my local store. Thank you for the great customer service from a young lady at the store. She had a can do attitude. She said I can get the knot out. It took her about 40 minutes to get it out. I wish I could remember her name. It was not a common name. I did stop by the customer service and asked to talk to a manager so I could tell her about the service I got. When I got home to show my wife it was tangled again but not as bad. I found if you use the packing card the correct way it will not get tangled. I put most of the chain in the small pocket then pushed in the tab in the pocket. When she opened gift the chain was not tangled. I almost did not buy this because of the other reviews I read about the chain being so knotted up. Again that person at the store in Moreno Valley needs to get a pat on the back. You can't teach customer service like that.
Date published: 2017-03-28
Rated 3 out of 5 by from Returning this product Although the pendant itself is pretty, the chain itself was all tangled in the package. I did get it untangled but noticed the clasp prong was not fitting into the other side of the clasp being that the prong looked slightly bent. The clasp is very small compared to my other necklaces that I have. I sometimes have trouble with those and will probably have more difficulty with this one.
Date published: 2015-10-02
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