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Rated 1 out of 5 by from Worst Customer Service and terrible product Product started out great but broke within 90 days. When speaking with company to have it replaced they expected me to pay to have new one shipped to me and expected me to pay shipping to send the broken one back. What awful customer service instead of me singing the praises of how much we liked the machine I get to tell everyone to find an Air Fryer with a better reputation and better customer service reviews. Will never buy another nuwave product. Also just to start the process of getting the product returned you hold for over an hour and the message keeps telling you to use a chat feature on their website that does not exist.
Date published: 2017-08-01
Rated 1 out of 5 by from poor product Bought 3 of the 6 qt ovens for myself and 2 other friends. Mine had a loose fan or something as it rattled badly on the very first time I turned it on. my other 2 friends had issues with bent and defective pans. that's right, 3 out of 3 products were defective from the moment they were pulled out of the box. furthermore, I e-mailed Nu-wave about this and their response was that I would be responsible for any shipping and handling of replacement parts. Mind you, this is an out of the box issue and they expect me to pay. No recommendations from me, but will certainly share my story with others. lousy customer service.
Date published: 2017-04-15
Rated 3 out of 5 by from Shop Around I used a different brand at a friend's house, and it was great. It was much quicker to use. I purchased the item to eliminate actual frying and also to speed up the cooking time. This (NuWave) model requires preheating which takes as long as 15 minutes before putting the food in the air fryer. I even called their customer service because I was unclear about the added use of preheat time, and she confirmed that preheating was required before starting the cooking process. To make matters even more disappointing, the popular cookbook I purchased makes no reference to preheating, so it really makes using the product confusing.
Date published: 2017-07-24
Rated 1 out of 5 by from The thing shorted out the 4th time we used it I was never impressed with it the three times we did use it. They expect you to "shake" your food midway through cooking which basically makes your food fall apart and also its not easy to as the basket is a bit large/wide/deep to shake without food going flying. Using this air fryer was no better than using a toaster oven. Cleaning the wire basket was not an ideal task. and then there's the fact that the thing just went up on the 4th use (maybe it was 5th use, I wasnt honestly counting but it was basically brand new.. i still had the box luckily)
Date published: 2017-08-22
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