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Rated 5 out of 5 by from Perfect for my Kitchen and Family The Pure Spring WAT30B is a great addition to our home. Firstly, I love that it easily fits in with our kitchen's decor and appliances. It's slim design allowed it to fit perfectly in a corner in the kitchen. The water dispenser is also lightweight, so installation and moving it around was no issue. I love having easy access to clean water and no longer worrying about buying tons of individual water bottles. My kids are now drinking more water than they ever have, which is probably the biggest win! I received this product for review purposes. All thoughts, however, are my own.
Date published: 2016-04-06
Rated 5 out of 5 by from Fantastic modern looking easy to use water dispenser!! Everything about this unit is straight forward and user friendly. On/Off controls for both hot and cold sections means you don't have to keep the section on that you're not using. Child-safe locks out HOT from accidents. Quiet to use, low power consumption. Very modern and stylish looking. Love the storage compartment!
Date published: 2016-04-23
Rated 1 out of 5 by from Water does not Heat and Warm water does not work Approximately five (5) months ago I ordered two (2) NewAir Pure Spring WAT30B BPA Free Hot/Cold Water Dispensers and both already are in the processed of being returned for repairs. The first couple of months using this product was great. Not only was it convenient in a financial way but also a time saver, I avoided runs to the store to buy water and a cup of tea or making my sons "Cup of Noodles" soup was a breeze.... Until BOTH water dispensers stopped heating the water. Not only did the water dispensers stopped heating but also the "Warm" button NEVER worked (I was "ok" with just the COLD and HOT water option, that's why I never called and addressed it ).To add to the disappointment, I called for them to send me a return label (which I have to pay $30.00 for each one) and a box to return the product (like stated in their "4 simple steps for shipping your damaged product to NewAir"), to only receive a reply from customer service representative "Chris" that the video is old and they don't provide boxes anymore. I have to admit, I dislike writing reviews but the poor customer service provided and the fact that both Water Dispensers have to be returned for the SAME issue is something that needs to be addressed. I am returning both products back for repair and if I had the option to return it and get my money back I would. This is something the company/owner of this product should take full responsibility for and provide the best customer service for clients that invest their time, money and trust, and that pay their money with the expectation that the item will work in its full capacity. So, for all people interested in purchasing this product, please think about it twice and if you do please be aware that you might have to return it within a couple of months, pay additional money for the return label, find a box and could deal with insensitive customer service representatives. I will definitely have an update in regards to both items.
Date published: 2017-02-20
Rated 5 out of 5 by from The perfect addition to any kitchen I received this water dispenser to try out and we totally love it. First off, the sleek design fits perfectly in my kitchen. Second, the cold water comes out perfectly cold and the hot water is perfect for hot tea. It is easy-to-use and the best part is the built-in-bottle spike that makes changing water bottles mess-free. Everyone that comes in my kitchen uses it and loves it. I would recommend to everyone, if you need a water dispenser, this is the way to go!
Date published: 2016-04-15
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