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Rated 1 out of 5 by from Very disappointed I have now purchased this oven twice, each time having to return it to the store..... it works great for a week or two, but then it begins to have issues. Both times, the fan located on the right side panel of the oven, has issues. It is very quiet when new, but give it a couple of weeks and it starts making an obnoxiously loud humming sound. Both ovens of this same model have had the exact same problem. I love the functionality of this oven but this model clearly has issues with durability. I am considering trying again for a 3rd time... but may just have to go with a different brand. Overall, very dossappointed
Date published: 2017-08-23
Rated 1 out of 5 by from Waste of money & customer support is terrible! Purchased this the beginning of August and when I went to plug it in, it didn't even work! Yes, I tried plugging it in different outlets. Something that is BRAND new should be functional. I have contacted support which has NOT been easy. First time I called, they told me their computer systems were down and I would need to call back later. Second time I called, they were unable to get me registered! I am not impressed at all. Bad product and bad service. What a waste of money. I will not be buying again.
Date published: 2017-08-30
Rated 1 out of 5 by from Amazing but seriously lacking in quality I own two of these. The first works ok but I had to tweak/bend the door to stop it from clanking and rubbing the side of the knob controls. The gap between the door and the buttons, on the front of both u its, is nowhere near parallel. The second unit I returned three times. The first had a fan that was beyond loud and rattled. All three units I received as replacements had issues with the door alignment. Most rubbed and one had to be pushed forceably closed. The doors are riveted on but the real issue is underneath. The bottom is not one piece and a seam is directly in line with the door and knob control in the front. What this means is i can take one finger and gently lift the unit. The whole unit flexes and the gap will widen accordingly. It is a weak point which causes a slight sag and many issues with the gap not being even and the door not closing correctly. Tonight topped the list. I hear something drop as the door is closed and think nothing of it. aFter I choose it a second time I hear it a again. I go to open the door and the handle comes off. Metal screws into a plastic handle. I tried screwing them back in however they just spin. The best part is once the handle comes off the whole top part of the glass door begins to separate. Both units still bake and toast fine. The quality control is abhorrent and severely lacking. Even on the better of my two units the door still doesn't line or close up as you would expect it to. My recommendation would be use one piece of metal on the underside and provide some structural stiffening. I will be seeing about an exchange as the item is only 4 months old. If I can get a replacement, and not run across the same issues then maybe this was just a bad batch. Otherwise i will take my losses and move on from the kitchenaid brand. Mike
Date published: 2017-09-02
Rated 5 out of 5 by from Great toaster oven I purchased this oven around 10 days ago, and I am very happy with the purchase. Previously I owned a couple of entry-level toaster ovens. The KitchenAid is a level above those, not only it looks nice, but also performs very well. In this toaster oven, I can bake small cakes (9"x9" pan), roast veggies, toast bread, etc. Its convection baking distributes the heat evenly. I noticed that results are better if I reduce the temperature when baking (say if my recipe calls for 300F then I use 250F in this oven instead), meaning that probably I am also saving some energy as well. [This review was collected as part of a promotion.]
Date published: 2016-10-25
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