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Rated 1 out of 5 by from awful The frame broke as we were putting together. Contacted customer service to initiate the replacement of the frame through the warranty and was told we needed to take the entire product and packing slip into store. Nothing was resolved. Would be great if the warranty actually covered parts of the product and customer service was more kind and knowledgeable. The product overall is a decent size but wouldn't recommend to anyone for the lack of warranty and poor build.
Date published: 2017-07-06
Rated 1 out of 5 by from Very poor quality Purchased 6/2, set up 6/27, come home to it collapsed 7/18...frame snapped right off corner pole... This in turn caused other frame parts to bend beyond repair.....what a $$$ loss!
Date published: 2016-07-20
Rated 1 out of 5 by from Broken We bought this for a party we are having and when we took it out to set it up once of the arms is broken and we can't even set it up. This is a huge disappoint and it is not very strong...we will be returning it if we can.
Date published: 2016-06-29
Rated 1 out of 5 by from Disappointed This canopy was unbelievably cheaply made. One of the top poles bent on so we decided to pack it up to return and it literally was falling apart as we tried to take it down to pack. Please don't waste your time or money
Date published: 2016-08-22
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