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Rated 5 out of 5 by from Best Grinder Ever! I purchased this grinder three months ago. At first I was not happy about it. It did not work as well as I thought it should. Then it stopped working. I called KitchenAid and they sent me a brand new one to replace it. Now I am extremely happy. It works exactly as it should. It is very easy to clean and grinds the coffee exactly the way I like it. I have had many grinders before finding this one and they were all lacking in one way or another most being extremely hard to clean or overheating all the time. I love my KitchenAid grinder! [This review was collected as part of a promotion.]
Date published: 2017-07-17
Rated 1 out of 5 by from No replacement parts?!?! Not a big deal really, my Grind Jar fell into the floor the other day and broke. Its great that its made of glass because of the anti-static qualities compared to plastic. But when it breaks, the machine will be ugly on the bench and the function will also suffer when using another container to catch the coffee coming out ground. My machine is 6 years old and I've had no other problems with it, solid! Too bad that Kitchen Aid don't support their products for longer period of time. It's like Toyota would stop making parts for the MKII Prius when it went out of production. Seriously bad, will never buy Kitchen Aid products again!
Date published: 2016-04-15
Rated 3 out of 5 by from Loved my grinder until..... I bought my grinder in 2011. My son bought one as well. Both our grinders have failed. Mine last week and my son's about a year ago. Both grinders have broken plastic gears that turns the burr-shaft assembly which renders this grinder as totally useless. Our search to find replacement gears/motor/gear assembly have been futile. Apparently replacement parts are "no longer available". We paid a good deal of money for these grinders and expected them to work for more than 4 and 5 years so it is particularly disappointing that one can not even repair them. My love of all things Kitchenaid is certainly on the decline and I will seriously reconsider purchasing this brand in the future.
Date published: 2016-03-27
Rated 5 out of 5 by from Seems like it does what it is supposed to do The burr grinder is, first of all, lovely to look at and a delight to use; it is heavy duty, and, it would appear, durable. This is the second burr grinder of this sort from KA that we have owned. The other lasted well over 15 years. And is still working, though it needs new burrs. [This review was collected as part of a promotion.]
Date published: 2017-08-15
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