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Rated 1 out of 5 by from Order this umbrella was broken on the plastic turn knob that holds the umbrella up knob did not turn could not use this umbrella was told i could return it at the store no problem that was not true i was told that they could not give me full amount on what I was charge the surcharge was not refundable but It as broken and made really cheap with plastic should be made with Metal poor design on this umbrella need to improve this item should not be broken before you can enjoy it. I would of love to have been able to use it. very disappointed on this umbrella. I would not buy this.
Date published: 2017-08-24
Rated 3 out of 5 by from Handle & string I love the Sunbrella, I've had it for years and after you third-year the handle broke and the string broke so for what I paid for it in my opinion it should last a lot longer being that I actually only opened the umbrella no more than 25 times at most. Crank mechanism is plastic which it should be metal and the string needs to be a stronger thread note that I only kept it out for spring and summer and then during fall and winter it went into my garage so it was well taken care of. I would buy another one of the crank and string or better because this is an awesome on Brola especially with the LED lights under the inside of the umbrella
Date published: 2016-05-15
Rated 3 out of 5 by from How to keep handle from breaking We bought this umbrella a couple of years ago. The handle stripped within months, because, as mentioned, it's plastic and the fabric is high quality and very heavy. After a time-consuming battle with Kohl's they shipped us a replacement (within the year one year warranty period). Now we raise the umbrella by one of us standing on our table pushing the umbrella up while the other cranks the handle. So far so good. This is such a great umbrella except for the stupidity of the plastic handle crank and maybe, per other writers, cord which also cannot handle the weight of the heavy fabric. We thought they would fix the handle but apparently not. Good luck!
Date published: 2016-05-20
Rated 5 out of 5 by from Better, more improved version This newer version of the folding patio umbrella has better, stronger and more customer friendly features; the metal is better, the handle/grips are made from stronger metal and overall, this newer version will probably last longer than the prior one. the prior version had a collar that just broke and separated rendering the raising and lowering feature unworkable and had to be junked. that one lasted 2-3 years. this one should outlast by many more years and looking forward to having this new one for many, many years of use. well worth the money and with the 30% coupon made this a good deal. it was ready and waiting at the Kohl's store for us, and Kohl's made this an easy purchase.
Date published: 2017-05-31
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