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Rated 1 out of 5 by from Great vacuum--if you only need it for a few months I bought this vacuum 5 months ago, May 13. Took it home, charged it, and loved it. So light, so easy to use, well-designed dirt cup and filter so it was almost impossible to assemble it wrong. Loved being able to take the hand-held vac off and do the stairs. Then October came, and suddenly it won't hold a charge for longer than 30 seconds or so. I'm pretty efficient, but I can't vacuum in 30 seconds! So now I have this beautiful vacuum that is totally useless, and I have to buy another. I wish I had gone to the Bissell site and read reviews before making this purchase. It was about $100, and I really don't have that to spare.
Date published: 2017-10-16
Rated 3 out of 5 by from NIce vacuum but won't hold a charge I got this vacuum to use on my 2 medium-sized area rugs, since I already have one for hard floors. It does a good job, but after 2 months it stopped working. I thought the battery needed charging, but after fully charging, it still does not work! I called customer service and they agreed to send me a new vacuum (after I answer a bunch of questions, send a photo of the serial # sticker, and then call back!). If the same thing happens with the replacement unit, I will be asking for a full refund!
Date published: 2017-10-15
Rated 1 out of 5 by from Disappointed I bought this product in August because it fit my daily sweeping needs. I have four dogs that shed daily. I loved the fact that it was cordless and easy to clean. Last night I was using it and I could not get it to turn off so I allowed the battery to run down and I charged it. Now, the product will not turn on and I have to go back to a broom and dust pan.
Date published: 2017-11-02
Rated 1 out of 5 by from What a waste of money Not even 6 months old and the battery does not charge anymore. I went from a dyson to this thinking it will lasted but turned out to be a waster of money. I never had a vacuum just stop working like this, in such a short period of time. As I see many have the same problem, you would think bissell would correct or take this off the market, instead of taking peoples money. Its unfortunate because I just had a layoff and to spend another $100 or so to get another vacuum less than a 1 yrs old is so unnecessary. I was a loyal customer but looks like things will change.
Date published: 2017-06-22
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