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Rated 1 out of 5 by from Trash It did a good job the first and second time it was ran... And then on the third time it wasn't running correctly..So opened it up to look and make sure a belt hadn't broken somehow.. Turns out the molded in gear teeth at the end of the brush roller was completely melted.. Ok weird but should be covered under warranty right? Wrong, I'm told that the roller brushes are replenishment items and not covered under warranty.. This trash is getting returned to the store it came from, dispute filed with my CC for defective equipment... And I'll purchase a competitor's product instead.
Date published: 2017-03-14
Rated 2 out of 5 by from Not happy with this machine. I've had this machine for 2 years now. I've had a few problems along the way and have tried to resolve them on my own and with help from Bissell. Not happy with the answer for the dog hair shooting out in clumps everywhere! After shampooing I have to bend down and pick up all the hair. If this is made to clean up after pets why is this happening!!!??? Also, when I clean the dirty water tank and put the big plastic nut back on it's such a hastle. It never goes on right and then it leaks. Now the tank itself is leaking and I can't even find a hole! Just not worth the money. I'm going back to Hoover. I love Bissell's vacuums but won't purchase a shampooer again.
Date published: 2017-05-04
Rated 4 out of 5 by from Great carpet cleaner This carpet cleaner is awesome! This model is lighter and a little more compact then others bissels I've had. The canisters for the clean and dirty water are updated and much nicer. For example when emptying out the dirty water concoction everything comes out easily due to the bag less feature. I have massive sized hairy dogs this cleaner passed the hair test. The only complaint the front plastic shield doesn't detach and hair becomes stuck during uses. Bissal obviously knew this was a flaw and provided a cheep flexible plastic tool to dig out the hair from this part. I wish they took the time to make this a detachable part. Besides that it's a great carpet cleaner.
Date published: 2017-04-05
Rated 5 out of 5 by from worth the price The cleaning function works just as good as the previous unit that didn't last very long. It does not pick up the wash solution that was put down during the cleaning operation very well. The previous unit worked ten times better in that regard. The carpet stays wet for days as a result. Next time I will go over it a second time with plain water as a rinsing operation to pull up more of the loosened dirt that is then in the form of thin mud. Had to use a rubber rake to bring the nap back upright and aligned so as to alleviate the streaking. Cleaning was easy and allowed a thorough cleaning out of the dog fur. The hair extraction tool worked effortlessly and completely.
Date published: 2017-04-04
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