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Rated 5 out of 5 by from Great product for the money I am so glad I bought this machine! I actually puchased a Hoover, but upon getting it home, I felt that it was so lightweight that it didn't feel substantial Upon researching, I found that Hoovers are made in China; Bissels in the US, and I wanted to buy US made, so returned the Hoover. This little machine is simple to use, and did a great job! It comes with cleaning tools and can be taken apart so I could actually clean out from the inside, all the wonderful Lab dog hair inside. It is easy to maneuver and has a stair/furniture tool. So glad I purchased this and would recommend it highly! Worth the money.
Date published: 2017-09-26
Rated 1 out of 5 by from design flaw causes belts to break I had the same issue with belts breaking and damage to one of the roller cogs that other users of this machine seemed to be having based on user reviews. While Bissell did helpfully send me the replacement parts since the machine was still under warranty (it had only been used a couple of times) , however when reassembling the machine I can see where the belt rubs on a piece of one the plastic end caps the hold the rollers in place and this is why it breaks. I have attached a photo. I would like Bissell to tell me what can be done to fix this issue. I really need to get this shampooer running again but I don't want it to keep re-breaking.
Date published: 2017-09-04
Rated 5 out of 5 by from I will not be without this carpet cleaner! I had an older Bissell 1698 Series that finally stopped working. Because of the 20+ yrs with no problems it gave me, I decided to purchase another one. I live in a tri-level home with white carpets. The older model was very heavy for me to carry up and down the stairs. The new model is light weight yet powerful! I like the idea of the added bristles on the roller brush. It cleans the carpet very well. I used the attachments on the stairs and they work! My stairs are now white and clean. I will not be without this machine as long as I own this home. Thank you Bissell!!
Date published: 2017-08-22
Rated 1 out of 5 by from Save your money.. We bought this machine last Fall and used it one time. It seemed to work fine. After sitting in the storeroom all winter we took it out to use for Spring cleaning/ it will not suck up the water now. The thing looks brand new....after reading the manual and watching the videos nothing will make this this thing suck up the spent water. This was a bust. The price was right..but if something doesn't work...the product has zero value. The service number is a joke....you get a recording to stay on line.....and stay ...and stay. I live in a major city and rhe closest service center is. over 50 miles.....
Date published: 2017-05-23
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