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Rated 5 out of 5 by from Great customer service Absolutely, hands down, the best customer service of any company I have ever dealt with. I had a minor issue with the button sticking and being stiff and when I emailed Stanley....4 days later I had a brand new lid delivered to my door. I had only wanted some guidance on what I could do to loosen the button up on the old one as it still worked well and never leaked. If every company took care of their customers this way, it would be much nicer being a consumer. Love You Stanley. A life long customer Terry
Date published: 2017-02-21
Rated 5 out of 5 by from Excellent Warranty Service I owned an older 16 oz travel mug with a twist top that started to leak. I contacted Stanley as instructed under the warranty and got a response from a consumer care specialist in 1 hr informing me that the mug I had was discontinued. They offered a replacement 16 oz travel mug that they currently make. They had shipping confirmation of the new mug to me within 2 hrs of me accepting the offer and the mug arrived in 7 days as promised! I will continue to buy Stanley with the assurance that if their product fails, even after several years of use, that they will honor their lifetime warranty!
Date published: 2017-03-08
Rated 2 out of 5 by from not easy to clean and stopper comes off We've had ours for about 2 years, and the mug still keeps coffee hot. There are only 2 problems with it: 1) the 3-part lid is hard to clean, so my husband won't put anything in his coffee that could sour (cream) or mold (sweeteners or flavorings) 2) the little black stopper on the middle part of the lid, that "closes the hole" has come off several times while washing (by hand). We finally lost it (it is small enough to go down the drain without realizing it). I don't see any way to buy just that part, so the mug doesn't work as well anymore. A waste of a good mug for one little part.
Date published: 2017-05-03
Rated 5 out of 5 by from A little in the reassembly dark I've had this mug a year now and it has grown on me. Fits in car console, check! Stable on flat surfaces, check! Matches Stanley flask, Big check! I was a little worried on the reassembly after the lid accidently fell apart while the wife was giving it a rinse. Parts were everywhere. She was no help on how it came apart. Went to this site looking for a reassembly schematic, but didn't find one. Finally figured out position of small spring from a photo I saw on a review post. May I suggest that you post an exploded view or something for cup users? If this was my wife's cup, she would have thrown it away.
Date published: 2017-01-06
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