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Rated 5 out of 5 by from Great Customer Service! I just received the EC45S. The box looked like it was strapped to a donkey that swam across the Pacific from China with the fan strapped to its back. Instructions were missing, as was the remote. (Unit runs fine). Was able to find the instructions on the website and downloaded them. Also found a link for support, so I sent an email about the remote. I had no expectations that I would hear from anyone, as I assumed anyone that makes a donkey swim across the ocean probably doesn't care about customer service, but I was wrong! Within an hour of requesting a remote, I had a response back from Ashley in California saying she would be happy to send me a new controller. After I sent her my order confirmation, I got a personal note back from her saying the remote was on it's way, as well as the UPS tracking number for it. This is customer service at it's best! Ashley did a great job and Newair should be proud to have her as a Customer Care representative!
Date published: 2017-11-23
Rated 5 out of 5 by from Has worked great for us since 2013! We purchased this cooler/humidifier for purpose of adding moisture to the air in our house as we live in a very dry climate. It has worked day and night for almost three years now. I am actually very surprised as we have other models before that can't handle our hard water. I thought for sure it would only last a year or so. I have taken it apart twice now for a super-cleaning and are now on my 6th filter as our water is tough on them. Every two months, I descale the filters with a commercial de-scaler and they hold up well. It's a great product.
Date published: 2016-01-26
Rated 5 out of 5 by from great item Was very happy when item arrived on time. Was well packaged and easy to set up. Very easy to get started. Has a great sleek design, love that it is on wheels to move where it is needed. Works just as described. Really brought the temps down in the room when running. The cooling and humidifying affect is great and gets started quickly. you can run it as just a fan, or when needed run the cooling function and it really does the job.. Is helping to keep our air off on the days where it is starting to get too warm. I would say it is totally worth the investment. Very happy with product and would recommend and even nice enough to give as a gift. Very happy... thank you
Date published: 2017-05-30
Rated 2 out of 5 by from Overpriced tower fan Read a lot of the reviews and still thought I'd give it a try. Well they were right in saying it wasn't worth the money. It's just an over priced fan. The ice packs were also useless. This is definitely going back.
Date published: 2017-09-02
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