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Rated 5 out of 5 by from Excellent Customer Service We purchased a Step 2 child's basketball hoop from a large children's toys retailer. After the Holiday we realized that one piece for assembly was missing. I called Step 2 and they replaced the item with no hassle. Now, my son plays on the toy and loves it!
Date published: 2017-01-20
Rated 1 out of 5 by from Horrible! My 2 year old had this for a week! It broke at the hinge. I called the company as it was a gift and didn't know where they bought it and they didn't help me one bit! They said get the receipt! Really? It was a gift! That's a little rude to call someone and say hey, that toy you bought my kid is junk and it's broke after a week! I don't think so! So now my child is out a toy! I bought a lot of step 2 toys and if that is how their customer service is, I will never buy another! Who keeps receipts for three years!
Date published: 2014-10-29
Rated 5 out of 5 by from 2 Year Old Loves It! Being that I am a Step2 Ambassador, we were lucky enough to be given this Floor to Door Basketball set to try it out! It was easy for me to set up and my 2 year old daughter had a blast with it! She had no problems making baskets without help from us (she's in that major independence phase) and couldn't stop laughing. :) She's not ready for the door setup yet but my husband played with it a few times that way...I guess hasn't grown up, lol! Overall, we really enjoy the set and I love that it will grow with out daughter.
Date published: 2014-04-01
Rated 1 out of 5 by from Broken Hinges We received this toy as a gift. The setup on this didn't take too long as long as you matched the letters on the back of the components. However, less than two weeks after assembly, it broke at the hinges. The posts on the backboard that connect to the supporting arms are made of weak/flimsy plastic. I called customer service and they quickly offered to send a new one at no charge, while allowing us to keep the old one for "spare parts". I don't have high hopes that our kids will be able to use the replacement in the floor configuration without it breaking again.
Date published: 2015-09-10
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