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Rated 1 out of 5 by from only good for one use I don't travel often but I bought my Sonoma Life 5 piece set for Christmas a few years back to take on a cruise. When I got my bag from luggage claim at the airport there were marks on the bag and the pull bar was bent and no longer usable. Since I had only used it once I brought it back and exchanged for a new set. Only used this one twice and the wheel wore down to nothing and is no longer usable. I wish I had read the reviews before I purchased. Tried to find a way to replace the wheel but it wore down the plastic housing for it too.
Date published: 2017-09-23
Rated 2 out of 5 by from On our one and only trip with this luggage....the wheel on the large suitcase was stuck and would not budge.....we literally had to drag it....through the airport...when my husband tried to pull it upside down where it WOULD roll......well meaning people encouraged us to turn it around cause it would be easier to roll. The wheel was worn flat before we checked it....we had a straight flight....when we arrived and claimed it...the frame was broken as well....this luggage has a 3 year warranty.
Date published: 2014-10-05
Rated 1 out of 5 by from Wheel broke off during my first trip I purchased these suitcases for a business trip. The large case is very roomy and easily fit everything that I needed for the trip. When I arrived at my destination, I was surprised to see that the entire housing of one of the wheels had broken completely off. I had to carry the large/heavy bag for the duration of the trip (to/from the hotel, back to the airport, and home).
Date published: 2014-02-08
Rated 1 out of 5 by from Horrible!! Worst suitcase ever and very poorly made... Flew to California from Michigan round trip when I got to California I noticed the Larger suitcase had threading marks which appeared to be worn like it was dragged or something. Then when I flew back to Michigan the material had completely torn where the pocket was and could she my stuff that was in there. Thank god nothing was lost or fell out but pretty upset when I used this luggage and it's already not usable again. Also this suitcase wasn't even stuffed full.. If I had my receipt I'd return it!!
Date published: 2016-03-25
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