Rated 1 out of 5 very disappointed
We bought th Hoover deep extract in July of this year. Used it once before the brushes stopped spinning. I vacuum twice before I use the machine to ensure removal of pet hair. I have twice wrote to customer support stating my displeasure. All I ever receive in return is some auto-scripted response telling me to take it to a repair service. I do not think I should have to drive twenty miles to drop off the unit and have them repair it. Again, I used it one time only! Seeing that I am an internet sales manager and am fully aware of the importance of good reviews and customer satisfaction, I am being for someone at Hoover to do the right thing and replace this unit.
Rated 1 out of 5Â by busymomof4 Don't waste your money or time!
I have had this cleaner for just over a year now, and have had nothing but trouble with it. At first I did not feel like the upright cleaner sucked up enough water from the floor, so I would end up on my hands and knees using the hand tool. It took hours to shampoo one room. The solution tank has always had a small leak, but now the unit is also leaking from the dirty water tank. I finally realized today that the problem is now in the way I am using the cleaner, but the cleaner itself! I am tired of cleaning up after this shampooer, I wanted everyone to know that they should save their money and buy another brand!
Rated 1 out of 5Â by lori104 lied to about warrantyy
Purchased this product through a tv infomercial. The infomercial even stated 10 year warranty and after the headache with an ordering issue, the gal I was dealing with even confirmed the ten year warranty. Now Hoover isn't standing by this warranty. The spring came out of the cleaner reservoir and leaks everywhere. The two times I used this product before this spring came out it worked ok. I won't buy Hoover again mostly because they don't honor their warranties.
Rated 1 out of 5Â by sowhatnow Worst Hoover ever
The new design for the tank makes it impossible to clean; there are too many plastic "baffles" or pieces all over the place and the dirt just collects in the corners. Â After one use the carpet cleaner looks gross. Â In addition, it only picks up a fraction of the water that it put out...making the carpet wetter and longer to dry. Â
Hoover used to make a good product. Â I hope they will at least make a tool that can clean the gross mess inside the tank. Â when I call for help on this, I was told "if you soak it in soapy water..." Â ;yeah, a day later it's just as gross.
Oh, and I had to return the first one because it leaked at the first use.
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