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Rated 2 out of 5 by wmb500 Waffle Iron Product makes great waffles but I can't say much about the craftsmanship of the product. If everyone who buys one of these waffle irons uses it once or twice and the hinge caps break, then B&D is going to start to ge a bad name. There should be an upgrade for everyone who bought on of these. The hinge caps should be made of cast aluminum or they should be solid up to the lock. Like I said, makes good waffles but poorly built. 02/22/2012
Rated 2 out of 5 by Connecting Pins break; Easily Despite the fact that this makes great waffles, the pins that connect the top and bottom break quite easily. My husband bought this for me for Christmas 2010. Used it the day after. Pins broke. Called company and got replacement set. Those broke after next use. They need to use metal pins instead. The area that connects the top and bottom obviously gets too hot and plastic pins cannot withstand the temperature. 01/01/2011
Rated 1 out of 5 by Hinges and Hinge Caps break too easily We bought this product to start making homemade waffles, and after our first use, we were pleased. But I also noticed (AFTER ONE USE) that both hinge caps had fallen out as they were sitting next to the appliance on the shelf. Then after the second use, the top piece was completely disconnected from the bottom unit. Hinges had either broken or also fallen out. Now it's not like this is an appliance that gets banged around. It got used, wiped/cleaned, and put back on the shelf. If you go to the Customer Care-> Parts section for it, the ONLY parts available are the Hinges and Hinge Caps. Coincidence? Probably Not. And the fact that those parts costs MORE than the unit did is a joke. B&D needs to replace those free of charge. The unit works as advertised, but very low quality on the secondary parts. I would not buy the hinges or a replacement unit...I'll buy another brand. 03/25/2012
Rated 2 out of 5 by it fell apart First waffles were great. Then we cooled it, cleaned it, folded it up, and put it away on a shelf. When I went to get it out this evening, the hinge broke immediately, coming apart in pieces on the counter. We made the waffles anyway, and they still cook up nicely, but a working hinge would be far preferable. Suggest getting a better-made appliance. We will send the pieces to B & D and see what they say about it. 12/17/2011
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