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Rated 4 out of 5 by from Works well, takes some adaptation I received this vacuum cleaner as a gift. It took me a little time to adjust to its features. After a few hiccups with the software, I enjoyed using this smart cleaner, very much. The only serious limitation right now from my point of view is the rugs in our living room, hallways, etc., whose tassels need to be hidden from the cleaner or it will get stuck and cry out for help. This may be the next engineering challenge! Otherwise, it's a fabulous cleaner, it really gets the dirt out, and I am impressed by its ability to memorize its surroundings and return to base once it's done.
Date published: 2016-12-30
Rated 1 out of 5 by from Hasn't worked since we opened it This was a Christmas gift for my wife and we tried to use it that day. It starts to move and vacuum but then it stops and gives an error. There appears to be something wrong with the guidance system. The website support offered some things to try but they didn't resolve the issue. Neato has said they will provide a replacement, but then the details for obtaining said replacement arrived. I have to box it up with packing materials (all at my expense) and take it to a shipping drop off location 25 miles away because they didn't provide pickup services with the return shipping. Then after they receive the unit I'll need to wait 7-10 days for the replacement to be shipped. Really not happy with this experience and not sure we will be keeping it.
Date published: 2017-01-06
Rated 4 out of 5 by from Overall Great machine! Bought this a week ago and have used it 4 times now. overall I absolutely LOVE it. Sweeps fairly well. Love the systematic approach to sweeping vs a room a which goes all over the place in no distinct pattern. No issues connecting to Wifi like others State they have had. My negatives are that once it did not return to its base... it just roamed around our living room until it died. I completely shut it down and restarted it for the following use and that seemed to correct the problem. Hope this does not co tonite to be a problem.
Date published: 2017-01-03
Rated 5 out of 5 by from changed my life With 5 kids, 2 dogs, 2 cats, and my wife and I both working full time, keeping up with our floors felt like a part time job. Our house is 3280 sq ft and the bottom floor is around 1700 of that, and is all tile with some area rugs. We have "lou" doing about 1500 square feet of the downstairs daily. The connected feature is awesome, he lets me know when he is cleaning, when he is done, or if he needs attention off some sort. Our floors are cleaner, our house smells better, and I don't have to touch a broom nearly as often, just empty his bin. Love this guy.. we are actually thinking about getting another one for our upstairs, which is all carpet.
Date published: 2016-03-04
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