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Rated 1 out of 5 by from Don't buy, lots of problems We purchased this to try out the retracting feature, exchanged it 2 days later because I could not pull out the 5/8 - 100ft hose. Second unit leaked, back to the store to exchange for a third time. Now this unit has failed, the retracting gears have jammed. I sent info to Suncast about the defects and the problems, within the one-year warranty they will only send you parts and instructions, you do the repair. Also they don't tell you about winterization, draining the water and storing it inside during the winter. Returning 3 Autowinders happened within 30 days of original purchase. Overall a very poorly designed product with a cheep plastic parts that will break soon after purchase or out of warranty. Suncast is a good company and the idea is good but this product should have been tested longer to work the bugs out, even through its been out for several years in different models. Stay Clear of purchasing unless you feel you have a lot of spare time keeping it working.
Date published: 2014-06-25
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