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Rated 1 out of 5 by from Poor service support I've had the pro 5 plus for 12 years. I used it quite a bit at first but for the last 5 years only infrequently. It's been sitting on my countertop the whole time with a cover on it. Went to use it last night and it failed to operate. Guide book did not offer much in the way of tips so I called customer service. I live in Sacramento and the closest repair is in San Jose. The other option is purchasing a ship kit for $45.00 to Greenville, Ohio plus a repair cost of between $45-$200. They could not offer any local repair places. This is really poor customer service. So my rating is for customer support.
Date published: 2016-12-14
Rated 5 out of 5 by from Love my new bigger mixer I have wanted a bigger mixer for a long time now and was finally able to purchase a couple of weeks ago. Love the color, love the glass bowl although it is really heavy and does whatever I need it to do. For those of you upset about the beater not reaching the bottom of the bowl, there are instructions in the manual that tell you how to fix that problem. The set screw directly behind the bowl may need to be adjusted. I did that and mine works perfectly now. Hope this helps.
Date published: 2016-12-01
Rated 3 out of 5 by from Love the extra big bowl, but regret the purchase I really, really wanted the 6-quart bowl - and it is very nice when mixing extra large batches of cookies or bread. What I don't love is the ridiculous amount of irritating noise the engine makes. Never had a KitchenAid product that I couldn't wait to turn off before, but this one is it. I can't accurately describe it - sort of a whiny grind? Not so bad that I think there's anything "wrong" that a repair shop would fix ... just really annoying. Given the cost, I hate that there's something that makes it unpleasant to use, and wish I had just returned it before buying accessories and such.
Date published: 2016-12-01
Rated 5 out of 5 by from Excellent product and customer service We bought the mixer about three years ago because it was a great price and exactly what we were looking for for our big family. Everyone from me to my toddlers uses it to some degree in everything from mixing dough to making whipped cream. It can handle both the tough and delicate things. The only reason we replaced the old one is because the bowl broke. Customer service was awesome about getting everything replaced and making my kitchen complete once again. The only con is the sound. It can get pretty loud throughout a house depending on the location of the kitchen. [This review was collected as part of a promotion.]
Date published: 2016-12-10
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