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Rated 5 out of 5 by Excellent Customer Service First exposed to Pilates reformer at the Gym and got terrific results after I quit smoking. Decided to buy my own 5 cord reformer (model 55-5000) and I love it. Definitely use it more by buying the large stand. I had 2 minor part replacement situations. Debra in Customer Service was the best! She sent me my screws and cord caps at no charge. This time I ruptured my bungee cord and 1 was sent out immediately. Unfortunately it was defective and another was sent free of charge. I offered to return the first cord but Debra insisted that it wasn't necessary. Currently recovering from both hip replacements within 7 months. My reformer is the best physical therapist ever. 09/19/2016
Rated 5 out of 5 by Great support We have two older (used) machines. Whenever we need parts, the customer service is terrific. 08/31/2016
Rated 5 out of 5 by AEROPILATES REFORMER + W REBOUNDER & PULLUP BAR Bought an Aeropilates Reformer Plus (Model 5004 in purple) with the Rebounder and Pull Up Bar with 2 DVDs, on sale, from QVC.COM on 6 easy payments. Also bought the large stand for it. Heavy duty machine and stand. 350 pound limit. VERY easy to assemble. Nice and smooth to stretch out with. Also can do my daily walking horizontally with the rebounder/trampoline and not hurt the old arthritic knee and ankle joints. This is changing my physical life for the better!!! I'm not an addictive personality, but LOVE this machine and NEED it to ease my sore bones. MUCH better for the joints than any ibuprofen or aspirin!!! THANK YOU, AGAIN AND AGAIN, STAMINA!!!!! : ) : ) : ) 07/22/2015
Rated 5 out of 5 by grat product and company! I have had this reformer for six years and use it several times a week to supplement my pilates classes. Recently I realized the carriage wheels were cracked and needed to be replaced. When I called customer service and ordered the wheels I was very pleased at the low cost but even more so with the instructions that "Susie" the representative gave me for installing the wheels and adjusting the bungee cords. Great product and company! 12/08/2015
  • 2016-09-22 T05:16:26.936-05:00
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