Rated 1 out of 5Â by draco Broke within 2 weeks
I bought a Bissell 1816 vacuum about 2.5 months ago. It worked fine for about 2 weeks. Then, one day, I saw smoke coming out from the bottom end. I took it to the local service center recommended by Bissell. The service rep. found that the drive belt had snapped and the agitator was melted. He said Bissell would replace the vacuum and filled out the paperwork. I got a call from him later that day saying that Bissell had started processing my claim.
It's been 2 months since then. I am yet to receive the new vacuum and the local service center tells me that there is nothing they can do apart from waiting for Bissell to respond.
In short, it's terrible customer service.
Rated 1 out of 5Â by julienb Debris falls everywhere when cleaning it!!
I thought about spending more $$ on a vacuum would do the trick: vacuum carpet, hard surfaces, stairs and light pet hair. After a month, the lever to press for hard surface cleaning stopped working; now spits debris backwards when cleaning the bare floor. When the vacuum is full and I take it apart to clean, you better be outside, because dirt falls out everywhere, not to mention having to put your hand inside to get debris that is caught inside, you will get filthy and again, debris flies out and you have another mess all over!
Rated 5 out of 5Â by johndem1x The Best Vacuum ever ownd , From my wifes own words
My wife just loves this Vacuum because it works very well for being so light and easy to handle . If she see me using it she will tell me to use that shop vacuum I thought was so great . She likes the way it can dump the dirt without getting your hands dirty , That alone is one cool thing just drop the dirt right into the trash can pop the canister right back in and keep on cleaning . Also has a nice long cord but not to long to get messed up and when your done you just wind up the cord on the cord loop hooks and then store the Vacuum away. For the price we paid I feel we got our moneys worth that's for sure. You can see for yourself , Just get one and treat yourself to a really clean home . My wife states it is better than the higher price vacuums out there . She would highly recommend it than those who claim there's are the best. That's just a sales pitch you get from the ones that don't even use the vacuum. My wife tells it like it is believe me.
Rated 5 out of 5Â by Jenn Pleasantly surprised, and 100% satisfied!!
My husband and I purchased our new vacuum today. I was shocked, and a bit disgusted by the amount of debris the vacuum had picked up with just one pass. I didn't realize just how much ground-in dirt had settled into our carpets. Our children are 12, eight, and six years old so our carpets see quite a bit of traffic from just our family alone on a daily basis. I am confident in saying that the Bissell family of products have earned new customers for life. Thank you!
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