Rated 5 out of 5Â by BuffaloBilzK Not too soft, not too hard
I really like this pillow. I was warned ahead of time that it might take a couple weeks to get used to a contour pillow. I was able to use it right away with no problem. It's firm enough that it provides the neck support that I desired, but soft enough that it doesn't feel uncomfortable. The silky cover that comes on it seems to be of really good quality too. As this is my first memory foam experience, I can't say whether or not the gel really helps cool. I don't really feel hot with a normal pillow.
Rated 3 out of 5Â by CKO77 Too Soft
This pillow was way to soft for me, but maybe it is what someone else be looking for in a pillow.