Rated 5 out of 5Â by bcline555 Great Customer Service Dept.
I bought this bike a month ago and love it. The Customer service dept. is great, as the first unit arrived damaged in shipment. I contacted them and they shipped a replacement the next day by UPS AIR, no questions asked! Love working out on this bike AND a great price!
Rated 4 out of 5Â by Jenny Great Low Profile!
I bought this magnetic exercise bike instead of many other brands because it has a very low profile. The screen is very low and doesn't block my vision, so I can watch a movie or tv show while I'm biking and the whole bike is low enough that it can stay in the middle of my living room all the time.
I haven't figured out how to make the computer stay on one screen yet, but I hope I can. I want to stay on either my time or my heart rate rather than scan through a bunch of screens that I am not interested in seeing.
The seat was a bit too far forward for me, which I'd read in other reviews. In order to fix that, I put it in the desired position, marked the holes and used some short wood screws to reposition it. Hopefully the adjustment will last. I kept the factory bolts in the bottom of the seat, so I can put it back if the wood screws come out, but the bike is much more comfortable with the seat positioned further back allowing the seatback to give proper lumbar support. In future iterations, it would be nice if there were multiple bolt-holes so customers could reposition the seat to their liking, even if they can't adjust it in a moment. [To be clear, the entire chair including the seatback can be moved forward or back, but the seat and seatback are fixed relative to each other.]
Rated 4 out of 5Â by MegK Love this bike!
We have had our bike about a month now and really like it. We had a treadmill and replaced it with this and it was a great move for our home. It is a great size and fits anywhere. Very quiet which we needed as we exercise at night and have small children that are sleeping. We did have a small issue with the panel not recognizing the bike was in use so it wouldn't track anything but one quick phone call to customer service and it was easily fixed and no other issues. They were very kind and helpful. There is quite a large space where your lower back sits and it would be nice if you could adjust the back rest to remedy this but it doesn't hinder us in any way. I am 5'11" and my husband is 6'1" and we have no problem getting a good fit when riding. Great purchase!
Rated 5 out of 5Â by pwill Customer Service
After being delivered there were several pieces that had been broken but when calling the customer service, they were more than accommodating and sent the parts out immediately. The only thing that I would suggest would be to send an e-mail saying the replacement item was shipped with a tracking number. We were not home when the last replacement part was ordered and it was in a large box on our front porch. If we had known it was coming we could have notified someone to pick it up for us.