Rated 1 out of 5Â by aherrer2 Defective
I purchased this on Black Friday as a Christmas present for my mother. My mother opened her gift and was excited to use it today. After she put the rice and water in the pot, she discovered that it did not work. The switch does not engage the "cook" option. It remains on warm the entire time. I have to push it down a certain way and hold it in order for the cook light to come on. Of course since the rice and water were already inside, I had to tape the switch on a certain way so the cook light would engage and cook the rice. I will be returning this item tomorrow. I would exchange it but it seems like several people have had this same issue.
Rated 5 out of 5Â by insurrecto2012 Excellent!
easier and fast to buy... great costumer services ..... Kohls.. always kohls
Rated 1 out of 5 Shoddy Craftsmanship
The cook bowl was slightly warped which prevented the lid from sealing. I was able to press it on the sides to get it round. The cook switch would not engage because the bottom of the cook pan did not sufficiently depress the safety switch. I remedied that by placing a couple of washers on the switch. However, even though I was able to get the thing to turn on, it did not remain on long enough to cook the rice. I had to force it on 3 times and ended up with crunchy rice to serve with my otherwise flawless dinner. I returned it to the store and will not trust Black and Decker for kitchen appliances going forward.
Rated 1 out of 5Â by Leannamari3626 Defected item!! MAKES A MESS!!!
I was so excited about this item!! When i used it the first time i noticed the cook button does not stay on, it only stays on warm. After researching online i found out this was not just my rice cooker, others had the same issue with the cook button. Of course i didnt find out the button didnt work until AFTER i put my rice and water in it, so i made due and found something to put in there to hold the button down so it would cook. There is a hole in the lid that allows steam to come out.....not only steam but white clammy steam that makes a total mess over your kitchen. I will be returning this item for sure.
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