Rated 5 out of 5Â by wolfrun Great customer service!
I bought this clock for a Christmas gift for my mother. The finial was missing when we got everything out of the box on Christmas morning. I hated to send the entire clock back just for that piece so I called Seiko. A real person answered the phone, said she didn't know if they had that part but would ask the man that works on the clocks if he had an extra one and would call me back. She called me back 2 days later said they had one and was putting it in the mail to me. This is how companies used to handle problems - I was amazed and would definitely buy another Seiko!!!!