Rated 5 out of 5Â by amy132 Excellent Customer Service
I previously wrote a review about the gate putting a hole in my wall and needing replacement parts. Munchkin personally reached out to me and rectified the problem so quickly and easily. I now have the gate, which I love, upstairs in my house so that my 2 year old can run around without me worrying about stairs. Thank you Munchkin!
Rated 5 out of 5Â by MindyG Love this gate!
I've had this gate for about a month now, and I love it! My one year old daughter just finally started crawling last month, so this gate has come in very handy, as she is all over the place now! I am able to make sure she is safely contained where I want her to be with this gate. Some say that the instructions were hard to understand, but we were able to install the gate without even reading them. It was very easy. This gate is very sturdy and stays in place. I love the wide opening, and how easy it is for me to open and close (but not easy enough for my daughter to!). Munchkin always has high quality products, and this gate did not disappoint! I am thinking about getting another one!
Rated 1 out of 5Â by DealAnista Do not buy!!!
Looks okay out of the box. Set up is VERY difficult...not a one person job! If you need the extensions that come with this...then forget it! Two of the end pieces came out okay...one was a little tight...and one just did not want to come out. I used all the strength I had to pull the last end piece out just so I could put the extensions in. But then when I went to put the extension back in to the same spot...it wouldn't go all the way in. It is just cheap, that is all I can say. Will probably return it unless my husband's strength can do the trick. I love putting things together and I usually have the patience and fortitude to read through all the directions and figure things out, but this was just plain frustrating!
Rated 1 out of 5Â by Daphilli1 Bad Design/Faulty Parts
I first purchased this model last year for the bottom of the stairway on our main level for my exploring 1 year old. I loved it so much that I bought another for the top of the stairs for the now running toddler. I have 2 children and a dog so it gets decent traffic. However, after about 2 months of use on the newest gate, the screw/spring mechanism responsible for the auto close feature kept coming loose and shooting across the hall as the gate was opened. It has to be "re-screwed" at least once a week now. To my dismay, this does not just effect the auto close feature, it holds the actual gate door to the frame, so without this screw, the swing door comes off completely. The original gate that I have at the bottom of the stairs completely broke 3 weeks ago. The plastic piece that the screw/spring piece attaches to completely broke off, like another reviewer mentioned which leaves the gate completely non-functional. SO I find myself about to buy 2 more gates, after a little over 1 year of use on one and less than 3 months use on the other. It's a great gate while it lasts but both gates broke in the same area at different times, so I can only assume this is a design or material flaw or both.
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